Roadside Assistance
24 HRS/DAY and 365 DAYS/Year CALL 0861 112 022 (toll free in South Africa)
AA 24-hour Roadside Assistance
We are always dedicated to ensuring that our Haval & GWM owners enjoy stress-free motoring and in the event of any unforeseen breakdown or any roadside related covered incident, we will be dedicated to assisting you and your valued passengers to your destination as quickly, safely, and hassle-free as possible. All new GWM vehicles come with a FREE 5 Year/Unlimited km Roadside Assistance Plan which is available ANYWHERE AND ANYTIME in South Africa for 24hrs a day and 365 days per year.
Petrol and Battery Service
This service is available 24 hours a day, 7 days a week and 365 days a year. The primary objective of the AA road patrol and hybrid van fleet is to effect on-the-spot mobility at the roadside. 95% of vehicles which patrol vans are dispatched to be mobilized at the side of the road. The service is available in the major metropolitan areas of Gauteng (Johannesburg & Pretoria), Vaal Triangle, Cape Town, Durban, East London, Port Elizabeth, Nelspruit, Bloemfontein and Polokwane. Some of the services offered include: change of flat tyre, out of fuel – provision of fuel to a maximum of 10 litres jump-start, mobile battery replacements (battery replacement at customers own cost, or this can be arranged on an account basis with HAVAL), key lockout service, minor roadside running repairs.
Lock Smith Service
This service is available 24 hours a day, 7 days a week and 365 days a year. In the event that an AA Road Patrol is unable to open a vehicle to retrieve the keys, or should the incident have occurred outside of an AA Road Patrol operating area, the AA will dispatch an AA Accredited Locksmith service provider to the incident scene to open the vehicle. The AA will cover up to R438 (incl VAT) of locksmith costs. (Keys lost; stolen; Ignition damaged; locks damaged due to attempted theft will be considered insurable risk and the cost for the locksmith or towing will be for the clients insurance or clients account).
Tow Truck Service
This service is available 24 hours a day, 7 days a week and 365 days a year. The primary objective of the AA towing fleet is to tow the vehicle to the closest HAVAL approved dealership to the breakdown scene. The service is available in the major metropolitan areas of: Gauteng (Johannesburg, Pretoria and Vaal Triangle) Cape Town Durban Bloemfontein Pietermaritzburg Polokwane Nelspruit (Mbombela) Rustenburg Port Elizabeth East London.
Accident Towing
In the event of an accident, the AA will make arrangements by either conference calling the customer with their own insurance or if requested by the customer to arrange to have the vehicle towed to the nearest AA Quality Assured (AAQA) or HAVAL accredited panel beater to the accident scene. If the AA is requested to tow the vehicle, the costs of the tow will be for the customer’s own account. Accident tow costs will always be at a market related cost. The service is available throughout South Africa, Lesotho and Swaziland.
